FAQs

We ship to addresses within Canada only. Enjoy free tracked shipping on orders over $125. For orders under $125, a flat rate of $9.95 applies. Orders typically ship within 1-2 business days via Shipping Chimp (Canada Post, FedEx, UPS). You’ll receive a tracking link once your order ships.

We offer a 30-day satisfaction guarantee from delivery date. If you’re not happy with your purchase, contact us within 30 days for hassle-free returns. Your product must be at least 50% full and returned in its original packaging. We provide a prepaid return label on your first order.

We accept Shop Pay, Apple Pay, major credit cards for your convenience.

For wholesale inquiries, please allow up to 24 hours for a response.

Need help? Contact us at hello@ponos.co.

Our products have a very light fragrance (<0.5%), carefully formulated to be dermatologist-reviewed and suitable for sensitive skin.

Yes. Our products are formulated with low-fragrance, dermatologist-tested ingredients designed to be gentle and effective for sensitive skin types. However, as with any skincare product, we recommend patch testing before full use.

Each product features thoughtfully selected ingredients that work in synergy to protect and elevate your skin. For full details, please see the “Ingredients (INCI)” section on each product page.

Typically, one jar lasts 2-3 months with daily use. Your exact experience may vary depending on usage habits.