FAQs

PONOS is engineered quiet-luxury skincare built on a two-step ritual designed specifically for men's skin. We use stable Vitamin C derivatives (ATIP), Niacinamide, and modern formulations that deliver matte, shine-free results without the complexity of traditional skincare routines. Our products are formulated for real-life use and engineered for the modern man who demands results without the noise.

Yes. PONOS products are formulated to be sensitive-skin friendly. Our Deep Clean Charcoal Wash cleanses without tightness, and our Oil Balancing Moisturizer is non-greasy and post-shave friendly. We avoid harsh ingredients and use stable, gentle actives.

The PONOS two-step ritual consists of:

• Step 1: Deep Clean Charcoal Wash (gentle cleanser that removes pollution and sweat without tightness)
• Step 2: Oil Balancing Moisturizer (matte finish hydration with Vitamin C and Niacinamide)
• Optional Step 3: Nourishing Shave Butter for post-shave comfort

This minimal routine takes 30 seconds and delivers maximum results.

ATIP (Ascorbyl Tetraisopalmitate) is a stable, oil-soluble Vitamin C derivative that stays potent in normal air, light, and humidity. Unlike L-ascorbic acid (traditional Vitamin C), ATIP doesn't require refrigeration, low pH, or airless packaging. It delivers antioxidant and brightening benefits without the sting, smell, or oxidation of older formulas.

No. Our Oil Balancing Moisturizer is specifically engineered for a matte, shine-free finish. We use microcrystalline cellulose to create a soft-focus matte effect that keeps you polished without shine all day long. Perfect for men with oily or combination skin.

All PONOS products come in jars with screw-top lids. Simply unscrew the lid, scoop out the desired amount with clean fingers or a spatula, and replace the lid tightly after each use. Store at room temperature.

No. Our stable formulations (including our Vitamin C derivative ATIP) are designed to remain potent at room temperature. No refrigeration or special storage needed—just keep jars closed when not in use.

With daily use:

• Deep Clean Charcoal Wash (150ml jar) lasts approximately 2-3 months
• Oil Balancing Moisturizer (50ml jar) lasts approximately 2-3 months
• Nourishing Shave Butter (150ml jar) lasts approximately 3-4 months depending on shaving frequency

Yes. Our Oil Balancing Moisturizer with Niacinamide helps calm inflammation and strengthen the skin barrier. The non-greasy, matte formula is designed for oily and combination skin types. Our Deep Clean Charcoal Wash gently removes excess oil without over-drying.

PONOS is a Toronto-based brand. Our products are engineered in Canada with high-quality, stable ingredients sourced globally. All formulations meet Health Canada standards.

Currently, PONOS ships within Canada only. We offer free shipping on orders over $125 CAD. We are working on expanding to international markets including the United States soon.

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your PONOS products, contact us within 30 days of purchase for a full refund or exchange. See our Returns & Exchanges page for full details.

Yes. PONOS products are cruelty-free and never tested on animals.

Absolutely. While PONOS is engineered and marketed for men, our formulas work beautifully on all skin types. Many partners love our matte moisturizer and gentle cleanser. As we say: "The men's skincare solution she'll want to steal."