Refund policy

RETURN & REFUND POLICY Last updated 16 Mar 2026

60-Day Results Guarantee We stand behind PONOS. If you don't see a difference, email hello@ponos.co within 60 days of delivery to request a refund — no lengthy explanations needed.

Eligibility Products must be returned in original packaging. First-order returns ship free (we provide a prepaid label). For subsequent orders, return shipping is the customer's responsibility unless the item is defective or damaged in transit. 

1. Request an RMA at hello@ponos.co
2. Receive your prepaid (or self-paid) label and instructions
3. Ship within 7 days of RMA approval
4. We inspect within 48 hours of arrival and  email you the outcome. 

Approved refunds are issued to your original payment method within 5–7 business days.

Exchanges For damaged or defective items, email us a photo within 7 days of delivery and we'll ship a replacement at no cost.

Subscriptions Our satisfaction guarantee applies to your first subscription order. To avoid being charged for a future shipment, cancellations must be submitted at least 24 hours before your next scheduled charge date. We're unable to refund subscription orders that have already shipped due to a missed cancellation window.

Free Trial Orders ("Try Before You Buy")

Some products are offered on a free-trial basis, where the product cost is $0 at checkout and only a shipping fee applies. If you decide to keep the trial item, your card will be charged the full product price according to the terms shown at checkout.

If you return a trial item:

• You are responsible for return shipping costs on trial orders, unless the item arrived damaged or defective.
• Trial orders placed in quantities of 2 or more are reviewed individually, and we reserve the right to charge return shipping and/or decline future trial offers where we reasonably believe the trial program is being used to avoid standard shipping or product charges.
• Refunds for trial orders follow the same inspection and processing timelines as standard returns (see above).

We reserve the right to limit, modify, or discontinue free-trial offers, and to refuse future trial orders for accounts showing repeated or suspicious trial activity.

Non-Returnable Items Gift cards, sale, clearance, and promotional samples are final sale.

We reserve the right to limit or refuse refunds for accounts showing repeated return activity or where we believe the policy is being misused.